Shipping policy

Shipping Policy

Last updated: 10 January 2026

At AMISMA®, we are committed to delivering your order in a timely and reliable manner. This Shipping Policy explains our shipping procedures, timelines, and related information.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed slightly. In such cases, we will notify you via email.

2. Shipping Times

Estimated delivery times vary depending on your location:

  • Domestic Shipping: 5–7 business days

  • International Shipping: 7–20 business days

Delivery times are estimates and may vary due to customs, carrier delays, or other factors beyond our control.

3. Shipping Costs

Shipping fees are calculated at checkout and displayed before you complete your purchase. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (if available). Please allow up to 48 hours for tracking updates to appear.

5. Customs, Duties, and Taxes

AMISMA® is not responsible for any customs fees, import duties, taxes, or other charges applied by your country’s customs authority. These charges are the responsibility of the customer.

6. Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete. AMISMA® is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

7. Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost, please contact us at contact@supporteam.shop. We will work with the carrier to resolve the issue as quickly as possible.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging so we can assist you.

9. Changes to This Shipping Policy

AMISMA® reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website and take effect immediately upon publication.